FAQs/Shipping

Q: Do you ship overseas?

Yes, we ship to all corners of the globe! Anywhere in the world.

Q: How long does delivery take?

A: USA orders: 2-3 business days to deliver (Free)

   International orders: 5-11 business days. ($19)

Q: What is the return policy

Any brand new product can be returned for a full refund or store credit within 15 days of delivery. Please contact Customer Support to schedule the return and the customer is responsible for return shipping. 

Q: What if my product is damaged on arrival?

If you happen to receive a watch that's damaged, please take a picture of the watch and sent it to our email support@asorockwatches.com

Q: I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us within 24hrs. Once our warehouse has processed your order, we will be unable to make any changes.

Q: What type of movement used?

Our watches come from the well-known Japanese powerhouse citizen Miyota Precision Quartz Movement.

Q: Is there a warranty?

Asorock has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt.

USA DELIVERY OPTIONS